FAQs
How long does fulfillment take?
Please allow us up to 14 business days to fulfil your order. We are a small business that handmakes every parrot toy ourselves. We work on getting orders out as soon as possible with the average fulfillment time of 1-4 business days. however, production times may take longer dependent on how many orders we have at the moment and the size of your order.
Where is Fluff and Feathers located? What carriers do we use?
Fluff and Feathers is located in Maryland! We use USPS Ground Advantage shipping to keep shipping costs down for you.
Why are there multiple product pages listed for the same item?
Our website is designed by us, so we are a bit limited in our knowledge and experience with setting up a website. We wanted to allow you to have special discounted pricing the more you buy, but we were having difficulties setting that up. Our solution was to create multiple product pages with specific amounts you need to purchase in order to get that pricing. Every product is the same, all that changes is how much you pay for each toy!
Who can sign up to create a wholesale account?
Any business or nonprofit organization can sign up to join our wholesale account. You must sign up with us before you are allowed to make an order. We need your Sales use and Tax identification, EIN, or 501c3 profit status number. If there are any orders that are not signed up with us, and you are unable to provide the information needed, then your order will be refunded and cancelled.
Can we request to pay VIA invoice and not the website?
Yes! If you click the link below, it will bring you to our itemized catalog where we list the toys with pictures and their pricing. You can email us directly at FluffNFeathersTraining@gmail.com, or using the form under the catalog to let us know which items you want to purchase. We will send you an invoice to your email for you to pay that way.
CLICK HERE FOR CATALOG!
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